ASHapp – Delete Your Account

How to Delete Your Account

To permanently delete your ASHapp account and all associated data, please follow these steps:

Open the ASHapp mobile application on your device
Navigate to your Profile by tapping the profile icon in the top right corner of the home screen
Scroll down to find the "Delete Account" option (shown in red at the bottom of the menu)
Confirm your decision - You will be asked to confirm twice to ensure you want to proceed
Complete the deletion - Your account and all data will be permanently deleted

⚠️ Warning: This action cannot be undone. All your data will be permanently deleted.

What Data Will Be Deleted

When you delete your ASHapp account, the following data will be permanently removed:

Account Information: Email address, user ID, and authentication tokens
Learning Materials: All your collections, concepts, flashcards, and study progress
User-Generated Content: All images you uploaded, AI-generated images, notes, and custom content
Learning Data: Streak data, personal goals, learning statistics, and progress tracking
Subscription Information: Subscription type and billing data
Notifications: All notifications and shared collection data
Stored Images: All images stored in our AWS S3 storage associated with your account
App Preferences: All settings and preferences you configured

Data Retention Period

When you delete your ASHapp account:

Immediate and Permanent Deletion: Your account and all associated data (collections, concepts, images, user data) are deleted immediately and permanently upon confirmation
No Backup Retention: We do not retain backups of deleted account data. Once deleted, your data cannot be recovered
System Logs: AWS CloudWatch system logs are automatically deleted after 90 days. These logs contain technical information (request IDs, timestamps, error codes) but do not contain your personal data, account information, email addresses, or any content you created.

What Data Is Not Deleted

The following data may be retained for legal or operational purposes:

Aggregated Analytics: Anonymized usage statistics that cannot be linked to your account or identify you personally
Legal Records: Any data required to be retained by law or for legal compliance (if applicable)

Note: AWS CloudWatch system logs are automatically deleted after 90 days. These logs contain technical metadata (timestamps, request IDs, error codes) but do not contain your personal data, account information, email addresses, or any content you created.

Alternative Method

If you are unable to access the app or prefer to request deletion via email, you can contact us at:

Email: privacy@ashapp.pl

Please include your registered email address in your request. We will process your deletion request within 7 business days.

Need Help?

If you have questions about account deletion or need assistance, please contact us: